Solved: HP Photosmart 5510 prompts for username & password - HP Support Community

dchulhan · ‎09-05-2012

Hi folks,

I set a static IP for the HP Photosmart 5510. When I navigate to <IP Address> I get a pop up dialog asking for a username and password.

Does anyone know how to reset this on the HP Photosmart 5510?

Many thanks,

regards

pcwizard · ‎12-18-2012

Hi Joe,

Try the following steps below.

1. Press the Wireless Button on control panel

2. Press Settings

3. Scroll Down to Restore Network Defaults, and then press Ok

You should be able to access the security settings in the EWS now. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

pcwizard · ‎09-07-2012

Hi dchulhan,

Did you setup a security user name and password from the Administators tab in the EWS when you setup the static IP address?

Check the private message I sent, and let me know if this helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

JoeSarkis · ‎12-17-2012

Hello, I'm having the same issue. I set a username and pasword for the EWS and forgot the credentials. I contacted HP support by phone and they were unable to help me. They asked me to do a semi-full Reset which did not reset the login credentials. Do you have any idea how to reset the username and password?

pcwizard · ‎12-17-2012

Hi JoeSarkis,

Check the private message I sent, and let me know if this helps resolve the issue?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

pcwizard · ‎12-18-2012

Hello again, I tried the solution that you gave me and for some reason it's still promting me to insert a username and a password when I click on settings. I would really appreciate if you can help meout, this is becoming frustrating. Isn't there a way to do a full reset or factory reset?

Thanks,
Joe

Hi Joe,

I have reproduced this issue on my unit here. Please be patient while I investigate why the steps provided are not working to clear the Security Password in the EWS.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

pcwizard · ‎12-18-2012

Hi Joe,

Try the following steps below.

1. Press the Wireless Button on control panel

2. Press Settings

3. Scroll Down to Restore Network Defaults, and then press Ok

You should be able to access the security settings in the EWS now. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

JoeSarkis · ‎12-18-2012

Hello, i can't thank you enough. The last solution worked perfectly.

Have a great day.

pcwizard · ‎12-19-2012

Hi Joe,

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

specterke · ‎05-09-2013

having the same problem , forgot the login /pasword for my printer

how can i reset it ?

pcwizard · ‎05-09-2013

Hi specterke,

Try the following steps below.

1. Press the Wireless Button on control panel

2. Press Settings

3. Scroll Down to Restore Network Defaults, and then press Ok

You should be able to access the security settings in the EWS now. Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

HP Photosmart 5510 prompts for username & password

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