HP Photosmart 5514 carriage jam

[sadworld4676]

yep same issue. only a couple years old. this carriage is not moving. i've tried everything. not happy with this product.

[Jeet_singh]

Hi @sadworld4676,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you are having an issue with the carriage Jam on your HP Photosmart 5514 printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes to the printer before the issue started?

Was there any paper Jam or something obstructing the rollers?

Have you replaced any ink cartridges?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Also, you could try to move the rollers manually and check if it moves. 

For further assistance, please follow the steps suggested in the support document for - A 'Carriage Jam' Message Displays for HP Photosmart 5510 e-All-in-One Printer Series - Click here

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[sadworld4676]

no, i can't get the ink cartridges out because the carriage is stuck to the right. it will not move. i've tried everything mentioned...

[sadworld4676]

have not changed ink. nothing obstructing. appears totally clean.

[Jeet_singh]

Hi @sadworld4676,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still the carriage is not moving, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,