HP Photosmart 5515 Touch screen panel not working correctly

[malkey26]

Hi

I have a Photosmart 5515 which as suddenly started to have a problem with the touch screen. It will print fine from my pc so all is well in that respect, but it seems that part of the touch screen doesn't work. The screen seems to be in four sections with the  initial display indicating photo in the top left, copy in the top right, scan in the bottom left and apps in the bottom right. any function associated with the bottom right will not operate, whereas the other three sections respond correctly.

Is this possibly a touch membrane fault and can it be repaired/replaced..............or have I got to replace it? I have a load of replacement cartidges as well, just my luck!

[Rainbow7000]

Welcome to the HP Forums.
I hope you're well @malkey26,

I wanted to stop in to share my suggestions for your troubles with the display on your Photosmart 5510. Please try the steps from the link below to see if they can help. If not, I would then recommend calling phone support to see about a replacement unit.

The HP Printer Turns Off Repeatedly

If you have any troubles, let me know and I will do my best to help.

Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help. 🙂

Have a great day:D

HP Technical Support can be reached by clicking on the following link:

http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

[malkey26]

Hi Rainbow 7000

I'm sorry, but you don't understand my question. It is nothing to do with the printer turning itself off repeatedly.

My problem is with the touch screen. One segment of the screen will not respond whilst the others do. Please read my initial question again.

Thanks

[Rainbow7000]

Hi malkey26,

Thanks for responding to me. I should have clarified and I do apologize for that. I am aware of the display issue you're receiving and have looked through different troubleshooting guides and steps for you. The link I posted entails steps that I would specifically recommend that you try for the display issue. A reset, firmware update, checking power connections and ensuring the printer is plugged in directly to a wall outlet can help fix a display problem. Disregard the title of the guide, it's the steps that are important.

If they do not help, then you are looking at needing a new unit. HP's phone support can discuss your next options with you, if it does come to that stage.

Good luck 😄