HP Photosmart 5520 suddenly won't scan

[Capegirlnoshoes]

Hi, 

so my HP Photosmart 5520 has been working fine for ages.  Then all of a sudden a while back, it wouldn't Scan to Computer.  Well that was fine because Scan to Email still worked, so I just did that.  

Then a few days my toddler randomly turned off the printer right in the middle of scanning a document.  And ever since then I haven't been able to scan.  The computer connects to the internet absolutely fine, but when it gets to the actual scanning bit, it says 'unable to scan' or something like that, and basically that's it.  If I retry, it doesn't work.  If I turn it off and on and reset the wireless connection etc, it doesn't work.  I just reinstalled the printer and the scan still doesn't work.  

Interestingly, when I double-click on 'HP Scan' on my computer, it says 'HP 5520 not found'!!  But if I click on HP Print, it's all connected and fine.  I've tried using the troubleshooting features that come with the software, but it tells me to click on this and that which actually don't exist on my operating system.  E.g., telling me to click on Windows Diagnostic Scan, well it doesn't exist.  And telling me to double-click on the printer icon and then 'Manage Scan to Computer'.  Well, 'Manage Scan to Computer' is nowhere to be found.  

This printer was given to me by someone else, so I don't have the original software disk.  

I am bummed out because I have to send important documents to my bank, and it looks like I'll have to physically drop it off since our scanner is on strike.  

Can someone tell me how to sort this out?  

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

How to Scan to Computer

Once you have installed the software, watch the example below:

Scan to Computer

How to use "Scan to Computer" properly

Hope that helps!

[Capegirlnoshoes]

Hi, 

I've done that and now the Scan to Computer function works fine!  

However, it still won't Scan to Email.  But at least we are now scanning!  

[greenturtle]

HI @Capegirlnoshoes

You will need to setup Scan to Email before you can use it.

This example will show you how it's done:

Scan to Email setup and use

Hope that helps!