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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2017 03:26 PM

HP Recommended
Product: Photosmart 7515 printer CQ878A

Having issues with the basic black ink printing on my Photosmart 7515 all-in-one printer. The photo printing is great. The black ink for printing documents has gone from printing black, to dark gray, then light gray to not printing at all. The first fix I tried was swithing to a new ink cartridge and cleaning the cartridges. Then, a manual print head cleaning. When  that didn't work I ordred and installed a new print head. Still not printing. Also, the alignment always errors out. Even tried unplugging the printer and plugging it back in. Also, uninstalled the printer and reinstalled the software. Nothing works. Any ideas?

3 REPLIES 3

‎03-28-2017 12:44 PM - edited ‎03-29-2017 09:44 AM

HP Recommended

Hi @HappyCamper62

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are having print quality issues when printing black.

 

Don’t worry, I’d love to assist you in this regard.

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

Follow the steps in the below article and check if it helps.

 

http://hp.care/2njnNvg

 

NOTE: Ignore the steps you have already performed.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

‎03-29-2017 09:26 AM

HP Recommended

The link takes me to a service guide for a HP PC.

‎03-29-2017 09:45 AM - edited ‎03-29-2017 09:45 AM

HP Recommended

Hi @HappyCamper62

  

Thank you for posting back.

 

I recommend you to try below link and check.

 

http://hp.care/2njnNvg

  

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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