Note on archived topics.
02-13-2013 07:18 PM
This used to work. Now when I try to scan to email, I get all the way to where I choose that it is a Document and then I get the message "Unable to connect to web services". I have printed the Wireless Network Test Results and everything looks great. Also the Network Configuration page looks great. My network name, Says it is connected to the Internet. I was able to download updates. IP Address looks right.
I downloaded and ran the HP PRint and Scan Doctor and it crashed.
Problem Event Name: APPCRASH
Application Name: HPDiagnosticCoreUI.exe
Application Version: 188.8.131.52
Application Timestamp: 50fd3a60
Fault Module Name: dlbxtwds.ds
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 45df4cd1
Exception Code: c0000005
Exception Offset: 00004da2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Solved! Go to Solution.
02-28-2013 07:12 AM
I understand your printer is not connected to web services. . I would first unplug router and printer for about 1 minute. I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.
1. Obtain your printer's IP address
a. This can be done by pressing the wireless icon on printer.
2. Enter the printer's IP address in a browser.
3. Select the network tab at the top of the page.
4. On the left select networking.
5. Select Network Address (IP)
6. Select Manual DNS Server
a. Manual Preferred DNS should read 220.127.116.11
b. Alternate DNS Server should read. 18.104.22.168
7. Select apply you might get a warning just select okay.
05-19-2013 10:20 PM
I am having this same issue. I can't scan to an email. I did everything you suggested below still getting error message. Server Connection Error Unable to connect to Web services.
If I click on the 7 day menu planner on the home screen it comes up no problem.