HP Photosmart 8400 printer

[Hi-San]

I've never been able to get my HP Photosmart 8400 printer to work since I moved to the first version of Windows 10 and now I'm on the lastest version of Windows 10 64.    

 Today I deleted the printer,  restarted the computer and still can't get a test page.  

I've spent hours trying to figure this problem out.  Of course my original instulation disc is of no value.    

Thanks

[greenturtle]

Hi,

Thanks for using the HP Forums.

Win 10 In-OS drivers

Yes, the HP Photosmart 8400 printer driver is available in Win 10 IN-OS drivers.

Follow these steps

1. Right-click on the Start button (Windows icon)  select "Control Panel"

1. Under "Control Panel", select "View devices and printers"

1. Select "Add a printer"

1. If it finds your printer (assume you have your printer plug in via USB on your computer), follow the steps to install the In-OS drivers.  Else, select "The printer that I want isn't listed" > Next

1. In the next screen, select "Add a local printer or network printer with manual settings"  > Next

1. Select "Use an existing port:" > Next

1. Click on "Windows Update" as it would bring up the HP Photosmart 8400 printer option.  Note that the "Windows Update" may take up to 10 minutes depending on how fast your broadband speed is"

1.  Click "Next" and follow the remaining steps to install your printer driver.

Hope that helps!

[Hi-San]

Thumbs up to greenturtle for trying to answer my problem.  However, I've done everything you guided me through several times in the past and I followed the instructions exacly again and still can't get a test page.  The computer recognizes the printer it was set as the default printer and everything seems to be in order but no test page.   I do appreciate the response and I really would like to have this printer working because of it's photo capabilities.         THANKS againfor a response.

[greenturtle]

Hi @Hi-San

Was the printer discovered by the In-OS drivers and successfully installed?

Perhaps you may want to try another USB cable or port on your PC?

Thanks.