HP Photosmart C7280 Black Ink won't print

[Sunj]

I have a similar problem with my laserjet m1536dnf that I just bought. Haven't even been able to use it at all. Print jobs are received by the printer but it comes out blank. Even when I try to photocopy that comes out blank. Any suggestions

[grahamt]

Unlikely to be the same problem.  The problems described here only affect HP inkjet printers using the now discredited 363 ink cartridges. 

[Tharr]

My 1 year old Photosmart C6380 All in One just stopped printing black.  Did all of the usual stuff....unpluged it.........cleaned the cartridges......aligned the heads (failed).....called tech support (couldn't resolve the issue)............did an Ol Skool reboot (hit it on both sides) nothing worked........... went shopping for a new printer. Checked this forum this morning and was amazed to see so much information on problems printing with black ink.  Gave the "baby burping" solution a try in a last ditch effort to fix the problem.............felt really dumb banging on an upside down printer.............thought this must be a scam to see how many people would actually perform such a task...................DARN if it didn't WORK.  Cleaned the cartridges and alingned the heads (worked this time)....................and I am now printing All colors.  Thanks. 

[07017]

My problem resulted in needing to replace the printer head assembly (Photosmart B209a)

[star68]

I have the same problem with the C6280 Photosmart except with the cyan and the light cyan. Any solutions yet?

[Bob_Headrick]

You might try the suggestion from Majordomjk here.

[star68]

Aside from uninstalling & reinstalling the printer, buying and installing new cartridges, the so called "burping" method, and the "paperclip" method nothing has worked. Any other suggestions?

Star

[MRGCAV]

HP Photosmarts:

C3210, C3310, C5180, C5183, C6150, C6180, C6188, C6288, C6288, C7160, C7180, C7268, C7280, C7360, C8250, D7460 and all other Photosmart fixed inkjet head printers

This printer has six colors and no less than 12 inkjets, two for every color. A Fine inkjet for printing fonts and a wide inkjet for larger areas such as pictures and graphics. Each inkjet is made up of several lines or vents.

Note, Black Fonts use only black ink, Black graphics use a conbination of magenta, blue, yellow and black.

Troubleshooting:

Once for: Information Menu > Info menu

Twice for: FAX Diag Menu > Run FAX Test > Reset FAX Params > Change FAX Params > FAX Param Report > FAX Trace Report > Speaker Mode > Ring Monitor > CNG Monitor > Signal Monitor.... Repeat.

Three Times: Print Tests Menu > Nozzle Test. Pressing OK gets you this:

http://forum.naddabiz.com/viewtopic.php?f=17&t=269

1. Press * and # at the same time, and then release both keys. This will open the Mfg Commands Menu and say; "Enter Special Key Combo".
2. Press 123. "Support R0045" will apear.
3. Press Right Arrow Cursor button: (uiaux Menu)

        Once for: Information Menu > Info menu

       Twice for: FAX Diag Menu > Run FAX Test > Reset FAX Params > Change FAX Params > FAX Param Report > FAX Trace Report > Speaker Mode > Ring Monitor > CNG Monitor > Signal Monitor.... Repeat.

       Three Times: Print Tests Menu > Nozzle Test. Pressing OK gets you this:

http://forum.naddabiz.com/viewtopic.php?f=17&t=269

4. Press OK on one of the three Service Menus.
5. Press CANCEL several times to back your way out as needed or until the normal screen appear.

LCD Screen & Cursor Test

Play Pong Game:

1. Press * and # at the same time, and then release both keys.
2. The display should read "Enter Special Key Combo". Press 7664.

3. A yellow paddle appears. It moves only Horizontally using the right & Left Cursor Keys.

4. Press OK to pitch ball.

5. Press Cancel to exit.

Extended Self Diagnostic Test

1. Press OK & Cancel Button simultanously

Semi-full reset

This will reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold Plus (#) and 6 while plugging in the power cord.

3. Repeat steps one and Two, Two more times for a total of three times.

This will perform a maintenance cycle upon the third restart.
Now you may want to print a self test report by pressing "Setup" and then 1, then 1 again. or Clean the heads by Pressing Setup > 5 > 2.

OOB NVRAM RESET (Remove Air in Hydrolic lines)

1. Turn Power off using power button.

2. Hold down the CANCEL & OK buttons & keep them held while powering on the printer.

Keep them held till the printer shuts itself back off. (It will shut off without you hitting the on/off button.)

3. Then power it back up normally by hitting the on/off button. It will warm up normally except it will display a message "OOB NVRAM RESET" & it will then do about 3 minutes of priming & pumping up the ink in the tubes that run from the cartridges to the print head.

4. You then can run a test print in the tools section.

YOU MAY HAVE TO DO THIS PROCEEDURE AS MANY AS 6 TIMES. IT WILL EVENTUALLY GET ALL AIR BUBBLES OUT OF THE SYSTEM.

Semi NVM Reset

1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold the (#) and 6 buttons while plugging in the power cord and keep both buttons depressed for at least five seconds.

3. Printer will shut off

4. Press Power on and unit will begin the Semi NVM reset.

The unit will clean its heads and the pump will cycle several times to prime the hydrilic lines and purge out any air.

Then a Maintaince cycle will begin.

　

　

Burping method

http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Photosmart-C7280-Black-Ink-won-t-print/m-p/...

　

Complaints

http://h30434.www3.hp.com/t5/Other-printing-questions/HP-Photosmart-C7280-Black-Ink-won-t-print/td-p...

On a PSC3310 I could not print fonts in black ink.  All Graphics and colored fonts printed fine. 

I am a computer technician.

 I disconected the print heads on from their ink supply. I was still able to print over 300 pages with with just the ink contained in the inkjet head. Granted the prints got poorer and poorer after the first 200 copies.

  I did this in an attempt to clean the heads with Windex. By subsituting the inksupply for Windex.

The inkjet manifold on top of the inkjet heads is removable, After you completly dissasemble the printer.

NOT AN EASY TASK.

With the manifold removed you can connect a bottle of Windex directly to the print heads via some long tubing. Keep the bottle of windex higher than the printer to avoid air bubbles. Prime the tubing with a syringe.

DO NOT Force Fluid into the print head. You will cause a permanent leak.

Create a 30 page Word document with small text only.  Choose the defective color for the text.

Use old paper and print this document several times onj the defective printer.

Print until you see only blue Windex. Wait an hour, Print the 30 page document, Wait another 6 hours, Print the 30 page document print again. Wait another 6 hours, 30 page document print again. Repeat every six hours as needed.

At least three six hour sessions are required.

The clog in the head will eventully dissolve.

When the clog is cleared you need to print a lot of pages to flush out the remaining Windex.

You will probally go through Five reems of paper on Both sides. Thats about 1000 prints, depending on how bad the clog is.

Cleaning:

Ammonia and water 50/50 will remove ink. Commonly known as Windex.

[Demarcao]

OMG, this worked.  WOW. Great Find...

thanks!

My wife was getting pissed.

- Alex

[randytho]

It seems this is happening on all HP photosmart printers sooner or later..I have the Premium 309g and it's the same problem.  I have been a user of Hp printers and Computers...but no more.  I am going to Canon and to hell with HP ..their support is non-existant...of course this is what you get when you bring in Compaq CRAP.