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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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3
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hello,
Please try the below mentioned step and then try alignment process.
on the printer display,
- press the SETUP ( wrench ) button, then
- press the TOOLS, then
- press the CLEAN Printhead / Cartridge.
Ensure the the ink in the cartridges should atleast be 25% full.
Note: you may have to repeat the above steps 2-3 times.
If issue still persits, it could be a faulty Black ink cartridge or the printhead. In which case you might call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
HP Recommended
Hello,
Please try the below mentioned step and then try alignment process.
on the printer display,
- press the SETUP ( wrench ) button, then
- press the TOOLS, then
- press the CLEAN Printhead / Cartridge.
Ensure the the ink in the cartridges should atleast be 25% full.
Note: you may have to repeat the above steps 2-3 times.
If issue still persits, it could be a faulty Black ink cartridge or the printhead. In which case you might call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
3
0
0
HP Recommended
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
