HP Photosmart Plus B 209, load paper in main tray. Tray is full.

[jojomon]

Message; Load paper in main tray.  I reloaded the tray several times, and put in new paper.  I removed the back door panel and cleaned the rollers, and cleaned all the paper storage area, but get the same message.

[MKazi]

@jojomon

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Photosmart Plus All-in-One Printer series - B209 and receive a message as "Load paper in main tray" even though there is paper stacked in the printer. I appreciate the steps you have performed and have certainly done a good job.

I would like to know if any changes (hardware or software udaptes) took place on the printer after which this issue may have started. Meanhwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please view the paper weith supported by the paper trays. Overweight on the paper tray may cause the printer not to pick paper. 

• If the paper is stacked as per the tary capacity thenplease check if you have performed all steps listed in this link: http://hp.care/2kheGwK
• You may perform a reset on the printer if issue persists. I have sent you a private message with the reset steps.

Feel free to let me know how it goes. Cheers!