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‎03-21-2017 01:48 PM

HP Recommended
Product: HP Photosmart Plus B 209 a-m
Operating System: Microsoft Windows 7 (64-bit)

 I own 2 different printers, both which stopped working within a day of each other.  Thinking it was a problem with my computer, I had the computer diagnosed (it had tons of viruses, etc) and "fixed".  The harddrive had to be stripped and the Windows 7 64-bit OS was reinstalled.  When I got it home I reinstalled the Dell application disks that came with the computer when I bought it.  However I have been unable to install either printer even after downloading updatede drivers.  My HP Photosmart Plus B 209 a-m shows a fatal error "-Stub""66628" when I attempt to install it.  After 2 days and speaking to 2 different techs, the problem continues.  Are there any solutions to this problem?  The techs say it is not the computer, but I have my doubts about that.

3 REPLIES 3

‎03-22-2017 02:21 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you run an OS update for the the Win 7 computer to ensure it is up to date?

 

After doing that, can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

 

This resource will help you to find the drivers:

 

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎03-23-2017 05:08 AM

HP Recommended

Thanks for the reply, but before I got your solution I was so discouraged that I bought a new HP printer just to see if it would work with my computer. After it installed I tried my old HP and it also installed. I am guessing the new printer's drivers are what I needed and I just couldn't get the ones I had downloaded to install.   Thank you for trying to help. 

‎03-23-2017 08:16 AM

HP Recommended

Hi @gramiam2,


Glad to hear that your issue is resolved and all is working well now.

 

Would you like to share what printer model did you purchase?

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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