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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-07-2017 07:48 AM

HP Recommended
Product: HP Photosmart 8250
Operating System: Microsoft Windows 10 (64-bit)

HP Photosmart 8250 printer error 'Ink System Failure ERROR Oxc18a0001.'  

Won't print.

I have cleaned print head, replaced battery, manually turned the ink pump etc.

The circuit board looks as though a small snail has been crawling over it.

I cannot remove the tracks.

Help!

6 REPLIES 6

‎03-07-2017 10:33 AM

HP Recommended

The guided troubleshooting steps here may help resolve the ink system failure on your Photosmart 8250.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-08-2017 02:37 AM

HP Recommended

Dear Bob, I have spent the last two weeks researching answers on YouTube and other places, which did not fix the problem.  I was hoping perhaps that there would be a certain button configuration which would reset it, and solve the problem, which is why I turned to you for a personalised reply.

‎03-08-2017 12:12 PM

HP Recommended

I do not know of any magic sequence to fix an ink system failure message. A Google search would turn up information on getting into the service menu.  Be aware that there are risks to fiddling in this area, see the post here for some warnings.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-17-2017 11:08 AM

HP Recommended

Hello again Bob. About the HP Photosmart 8250. I seem to have pressed the forward button and   'OK' at the same time.      I now have a green screen, with white numbers 1 2 3 4 5. Any ideas? Thanks

‎03-17-2017 11:13 AM

HP Recommended

Not sure what you have gotten into, I would suggest unplugging the printer for 60 seconds, then plug back in and turn it on.  Did this resolve the green screen?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


‎03-17-2017 01:48 PM

HP Recommended

Yes. ta

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