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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP Photosmart b209 won't install scan software

HP Recommended
HP Photosmart b209
Microsoft Windows 10 (64-bit)

Before Windows 10, I used to have an app installed on my Desktop of the scanning function of my Photosmart b209. It allowed me to scan mulitple pages into one document. It disappeared after Windows 10. So now, when I go to install the software, the installation window just disappears after a few seconds after clicking "Install" and nothing else happens. The tool doesn't install. 

 

I can print just fine, and I can scan to a thumbdrive thru the printer. But something happens when I try to install the scanning tool and I don't know what. Help!

 

Thank you.

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Message 2 of 2
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HP Recommended

Hi,

Thanks for using the HP Forums.

 

 

Can you try this alternative scan software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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