HP Print and Scan Doctor will not install on my Windows 7 machine.

[MsChamatha]

I am unable to install the HP Print and Scan Doctor.  When I run the installation utility, I recieve an error message stating that the utility will only install on XP Service Pack 3 or Higher machines.

 

I am currently running Windows 7 (32) Service Pack 1.  Any help would be greatly appreciate as I need this utility to figure out why the scanner is not working. 

Thanks.

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[ShlomiL]

Hi,

From your Downloads folder, locate the Print and Scan Doctor file (HPPSdr.exe), right-click it, and select Properties.

Within the Compatibility tab, ensure it is not wrongly checked for Compatibility Mode by any chance.

If the same persists, I would rather suspect any missing updates for your operating system, please open the Control Panel and select System and Security, from there click on Windows Update.

Please include a screenshot of the shown screen in your reply.

Shlomi

[MsChamatha]

Hello again ShlomiL,

Sorry for the delay.  However, I was able to try the compatibility tab from the properties tab.  I was also able to get a little bit further into the process but I am still unable to install the Scan Doctor.  The two scenarios that I have tried at this point are the following.

Scenario 1:

1. I set the compatibility mode to XP Service Pack 3. 
2. 
3. Right Click the icon for Scan Doctor.
4. Select Run as Administrator.
5. Allow the program to extract.
6. After being prompted with an error message regarding the Version, where I am told to download a previous version.  Select Yes on the dialog box. 
7. 
8. Wait for the download to begin, but the download never starts and I am prompted with an error message.
9. 

The Second Scenario:

1. I set the compatibility mode to Windows 7. 
2. 
3. Right Click the icon for Scan Doctor.
4. Select Run as Administrator.
5. Allow the program to extract.
6. After extraction, the program never starts.  I did this several times and when viewing the task manager, I see the completion of the Web Pack Exe extration.  I see the HP Scan Doctor Setup exe start.  However, It immediately dies and never brings up an install dialog box.

I sincerely hope that you can give me a little more insight as to the issue.  Thank you again.