HP Printer Driver's Unavailable

[joyfulgirl_3]

Hi,

I used Sandy's tips to get my printer to work again. But, each time there's a windows update (Windows 10 not on 11/can't upgrade to 11) it messes up the printer again. Drivers unavailable. I don't think we can force stop Windows updates anymore.

So, I followed all these steps and included extra steps of going into C drive and deleted 3 file (C: Windows: System32: spool: Drivers) and after following all the steps when the printer is installed again it still says "Driver is unavailable.

What other steps are needed to fix it and keep it fixed?

I understand that you are getting printer driver issues, I am glad to assist you.

Uninstall the printer driver from the root level and reinstall the printer driver to fix the issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the HP Smart app to fix the issue

Click here to download the app.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

[ferRX]

Hi @joyfulgirl_3 ,

..,., .,.,.,/,......

Try to install with the following basic driver:

>> https://ftp.hp.com/pub/softlib/software13/printers/EN5540/EN5540_Basicx64_35.0.61.exe

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.

[joyfulgirl_3]

Thank you for the reply FerRx.

So, I didn't fully get that link to work. I downloaded, software installed. When I went to activate printer, it said I wasn't connected/online even though printer and laptop are on wifi.

I looked online and Smartapp had an update yesterday. Tried that again but it didn't fully load, either.

But, somehow, I have my printer working not through Smartapp. Problem is, it will be "driver unavailable" again in a couple days and I never fully understand how to fix it b/c no fix ever works easily. I keep playing with it til it works but don't know how or why it worked and so will waste more time again next time.

I do appreciate your help, though!

Best,

Amy

[ferRX]

Hi @joyfulgirl_3 

..,.,.,..,.,.,.,.

Thank you for your answer with details about the driver installation.

So, the other option is to update the firmware with the next driver:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...

* Click on YES button   to say thanks, 

* Click on the button Accepted Solution if the question is answered.

Best regards, 

ferRX.