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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-10-2017 05:31 AM

HP Recommended
Product: GT 5820
Operating System: Microsoft Windows XP

Hi,

 

I fail to install HP deskjet GT 5820 on Desktop which runs on Windows XP - Professional - Version2002 - SP3 - Pentium(R) Dual-Core CPU E5700 @ 3.00GHz!

 

1st it need system in SP3 I have updated it somehow then it installed drive and scanner working perfectly alright! But Printer it not showing, instead saying your cable is not connected / not recognised!

 

Please give me a solution to solve this, it's a brand new printer and it's working perfectly okay on my 2 laptops both cable and wireless!

 

Thanks & Regards.

1 REPLY 1

‎04-10-2017 05:59 PM

HP Recommended

@MubashirAccount

 

Welcome to the HP Forums. I would be happy to help you with your HP DeskJet GT 5820 printer. I understand that you are unable to install the printer with USB cable and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Restart the computer and printer.
  • Check the network and printer connection status.
  • Run the HP Print and Scan Doctor.
  • Temporarily disable firewall software on the computer.
  • Uninstall the HP driver and software.
  • Reinstall the HP software.

Click here and refer the document to perform the above troubleshooting steps.

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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