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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 10:20 AM

HP Recommended
Product: Laserjet PRO MFP M426dw
Operating System: Microsoft Windows 10 (64-bit)

Good evening. HP Scan software included in the software package "HP_LJ_Pro_MFP_M426-M427-PCL-6_Modern_Solution_16124" is not properly installed. I've tried many times uninstalling and reinstalling. Tips? Thank you.

3 REPLIES 3

‎03-31-2017 10:26 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-03-2017 05:39 AM - edited ‎04-03-2017 05:40 AM

HP Recommended

I downloaded HP SCAN EXTENDED and seems to work and installed. However, according to Scan Doctor 5.0, "on this computer does not have the complete software solution for the product ..." It is unusual that.

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‎04-03-2017 10:19 AM

HP Recommended

HI @Izio_1963

 

HP Scan Extended is a standalone scan module.

 

The full feature software may not have been installed correctly for a variety of reasons.

 

If it's ok to use scan extended, then just leave it. 🙂

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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