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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Solved!
HP Scan takes a l-o-n-g time to load
03-30-2016 03:15 AM - edited 03-30-2016 03:48 AM

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My DJ4645e works perfectly except that HP Scan loading time over the wifi network is very long (30-60 seconds).
Firmware Version MZM1FN1418AR
Software Version 032.002.188.47710
Printer Driver Version 12.28.00.2027
Any ideas?
Thanks!
Solved! Go to Solution.
03-31-2016 07:50 AM

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I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
03-31-2016 08:13 AM

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Thank you for your reply.
I tried to update the firmware again but the installation program insists that my version is up to date and won't allow to continue. Actually my firmware version MZ... may be indeed later than version MY...
Is there a way to uninstall the already installed firmware?
Regarding the support document for which you have provided the link - it refers to problems and errors with the scan process. I can scan and the scan is fast enough. The only issue is with the HP Scan program loading time. Once loaded it works perfectly.
03-31-2016 08:49 AM

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Thanks for providing that information @ettieli.
You should have the latest firmware update since you are getting the message that the firmware is already up to date. There isn't a way to roll the firmware back.
It may be a program running in the background slowing things down.
Perform a clean boot on the computer and turn off the Antivirus Software: How to perform a clean boot in Windows.
Then try loading the scanning software again to see if you have the same results.
Let me know if that helped. Thanks!
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
03-31-2016 09:50 AM

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I have performed a clean boot as per the instructions.
HP Scan loading time has not improved (still a bit longer than half a minute).
Thanks
03-31-2016 10:12 AM

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Thanks for letting me know @ettieli.
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!

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