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‎04-15-2017 02:59 PM

HP Recommended
Product: HP Officejet J4680
Operating System: Microsoft Windows 7 (64-bit)

Running HP Scanning ...

 

When I select the Add Page(s) button {upper right} or Scan New Document button {upper left}, then get the error:

 

 

Capture.PNG

 

Capture1.PNG

 

 

I have tried running the new HP Print/Scan Doctor 5.0.0.082(13 Apr 2017) with no help.

1 REPLY 1

‎04-15-2017 07:06 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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