HP Smart App keeps crashing on mac

[amberzel]

My HP Smart App keeps crashing when I try to go to scan. I'm on a MacBook air with macOS Monterey.  Recently got this and hasn't worked right on it since I got it (previously using MacBook pro and at least normally worked.  Not sure if there's some issue with this operating system and the HP  Smart app. Was previously using a I've tried deleting and reinstalling app, checked for all software updates/firmware updates from HP and operating system updates.  Still no luck and my warranty is out of date so can't seem to figure out how to actually talk to anyone at HP directly to actually get help on this matter.  Any solution suggestions would be greatly appreciated! 

[NV1879]

Exact same issue for me. There are 100's of posts from users who have encountered this issue - How has this not been prioritized and addressed? Does anyone in HP use a mac? 

[Ratbag123]

I have, possibly, similar issue. I have MacBook Pro, using Catalina OS 10.15.7. I cant scan from my printer. When attempt to am invited to log into to my HP Smart account (not been asked before because i am permanently logged into HP Connect). When i attempt to sign in i get whirling circle and informed sign in window is hidden behind another window. I need to scan. 

Im not particular tech savvy - is this same / similar to / due to same issues as problem described above? 

[Jay_G24]

Hi @NV1879, @Ratbag123,

Welcome to the HP Support Community

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

[Jay_G24]

Hi @amberzel,

Welcome to the HP Support Community. 

I'd like to help!

I understand smart app crashes

Try the below suggestions -

1. Uninstall/update 
2. Install HP Smart from the APP store 

1.    If installed from HP.com please delete from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

2.   If downloaded from the Mac App Store please remove /Users/Username/Library/Containers/HP Smart/containers.plist and then launch HP Smart from the Applications folder and go through the setup again.

Try updating mac and printer firmware
 
To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 
 To update Mac, try these steps - How to update the software on your Mac

You may also add the AirPrint printer to the Mac printer queue

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted.

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