• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2017 02:27 PM

HP Recommended
Product: ScanJet 7000s2
Operating System: Microsoft Windows 7 (64-bit)

Currently the user has Windows 7 64 bit OS running Office 2007. She users HP smart Document Scan version 3.7.1 to scan files to email. All was working until 2013 accidentally got installed but has since been removed. When the user tries to perform a scan to email it is unable to send or connect to the outlook address book.

 

I have already tried reinstalling HP smart scan

Running a repair on Office including clearning any old registry items

Removed any new file paths for Office.

Able to download the Address book wihtin Outlook.

Issue isn't tied to a particular user account.

No event logs

Not able to find any good information through google or Hp support site

 

Any direction or information would be appreciated

 

 

HPsmartscan.png

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.