• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-07-2021 06:52 AM

HP Recommended
Product: HP LaserJet Pro MFP M26nw
Operating System: Microsoft Windows 10 (32-bit)

I have my Printer/Scanner wirelessly connected to my laptop.

However, I now have a problem with the scanner function in that when I try to scan something using the HP Smart app (which always worked before), I can hear the scanner working, but my laptop comes up with the message "Scanner Not Found.  The device could not be reached.  Check your printer to make sure the device is online and then try again.  If the problem persists, visit the HP Support website". 

The device is connected fine as the printer is still working wirelessly.  The printer is getting the message from the laptop, but it's not coming back with anything.  Is it a Windows 10 issue?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->