• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-26-2021 05:55 AM

HP Recommended

Disable IPv6 and ONLY use IPv4.. I have found this resolves my problems.. 

 

Printer is now staying online and printing when I need it to.. 

 

However, I cannot switch off automatic Firmware updates, and that still causes issues, as if an update happens, the printer is not seen by my devices until I physically switch it off and on again... This is definitely the worst s/w app I've ever seen, and makes a good printer useless... 

 

The next pain I'm getting is the app is now telling me the printer is "Low on paper".. but its NOT. I cannot physical put another sheet in the paper hopper.. but it says it warns its low on paper.

 

HP sort it out.... its really pathetic and fixes that really should not have to be done.

‎02-21-2021 11:40 PM

HP Recommended

Back at square 1 again after a year. Cant download HP  Smart and you're link never works to microsoft store. Thought you might have fixed it after a year. Somehow I did manage to fix the scanning  myself without using HP Smart but now cant scan to PDF. Can you PLEASE help me download HP Smart or suggest anything that might actually work

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.