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‎05-11-2017 06:27 PM

HP Recommended

Recently i have found when going to print/scan on my HP OfficeJet pro 8740, that even though i have installed the printer and used it before, when i click on the hp 8740 software it asks me how do i want to connect to the printer, and wants to go through the setup again.

 

Why is this happening?

1 REPLY 1

‎05-13-2017 08:16 AM

HP Recommended

Greetings @jack1289, 

 

Thanks for the post. 

 

I understand that when you are trying to use the printer assistant after installing the printer software it is prompting you to setup the printer again, is that right?

Not to worry, I will be glad to help. 

May I know the operating system installed on your computer?

How is the printer connected to your computer? USB or wireless.

 

When you try to print for the first time or use the printer assistant for the first time, you will be prompted to setup the printer. 

Once that is done, you will not be prompted to setup the printer after installing the printer software. 

If it is prompting you repeatedly, then recommend you follow the procedure mentioned below to uninstall the printer correctly and then install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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