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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-18-2016 11:14 AM

HP Recommended

Hi,

 

Yes and it works but it has very limited functionalities. For example, I cannot scan into searchable PDF or I cannot choose the scan resolution.

 

Any idea to make the HP Solution Center works?

 

Thanks.

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‎02-22-2016 04:40 PM

HP Recommended

Where does one get HP Scan Extended?  I can't find it.

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‎02-22-2016 05:57 PM

HP Recommended

Hi @donald-nancy

 

You can download the HP Scan Extended from this site :

 

HP Scan Extended

 

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎03-23-2016 10:32 PM

HP Recommended

I tried the BCDEDIT command in the command prompt but it told me it was protected by secure boot and cannot be modified.

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‎04-01-2016 12:12 AM

HP Recommended

Hi, Thanks for your reccomendation, it helped! I recently upgraded the OS on my hp laptop from windows 7 to widows 10 which resulted in my hp photosmart printer no longer working as well as hp solution center. I was able to download the appropriate drivers to get the printer working but couldnt get hp solution center working. The insrructions that you gave didn't match available selections in windows 10 on my computer or work for me. However, the link at the end of the instructions led me to a download that corrected the problem. I was about ready to give up and uninstall windows 10. I tried all the other reccomendations and none of them worked. Thanks for the help!

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‎04-01-2016 12:30 AM

HP Recommended

Hi @nwarren

 

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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‎04-01-2016 02:39 AM

HP Recommended

Hi nwarren,

 

Can you precise which download resolve your issue as HP solution Center still does not work for me?

 

Thanks.

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