HP Solution Center error: driver install not successful

[Phil61]

I had to replace my Hard Drive, and I am attempting to restore all my programs. I visited HP and downloaded the recommended driver installation program for Win10 64bit (PS_AIO_02_NetWired_Full_Win_WW_140_408-5.exe). I have successfully installed the printer software & drivers, and I can print a test page.

However I need to run HP Solution Centre in order to save scanned documents. When I open HP Solution Center, it first displays the splash screen with blue boxes along the bottom, then the black window comes up. It displays the error: Cannot run because your device installation is not complete.

I have removed all HP software (rebooting each time when prompted) and re-installed from scratch (again rebooting when prompted). I still get the same error.   Oh-boy 😞

Any ideas would be greatly appreciated. Thanks.

[The_Fossette]

Hi @Phil61

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the solution center is not working on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

I would like to inform you that solution center is not compatible with Windows 10. However, when you install the full feature software it will install HP assistant using which you can scan.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2oPrM7h

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!