HP Solution Center

[SmokeyLMB]

I have an HP Photosmart C3100 All-in-One printer. I was having problems printing from the internet. I ran HP Print & Scan Doctor which had me go to HP Customer care which then had me download file: AIO_CDA_Full_Non-Network_enu_NB. This apparently unistalled everything I had and reinstalled my printer software. In doing so, I lost HP Solution Center and HP Digital Imaging Monitor. I am able to print, but I no longer have the Solution Center so I can scan documents. I do not have the installation CD that came with the printer. Any solutions? Thanks.

[Sizzlingsum_13]

Greetings!!@SmokeyLMB

Thanks for reaching out to the forums!

I understand that you need assistance on downloading the HP Solution center.

Don't worry as I'll be glad to help.

Here is a list of steps that commonly resolve issues: Click here

Hope this helps, for any further queries reply to the post and feel free to join us again.

Cheers, Have a nice day.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

[SmokeyLMB]

Tried uninstalling and reinstalling a few times. Got about 95% of the way thru with the installation when got message that it was timed out. Have the HP Solutions icon on desktop but when try to run get error message "No HP devices have been detected. HP Solution Center will close now." Looks like I'll be forced to buy a new printer which can be installed on my laptop. Thanks anyway.

[SmokeyLMB]

I should have added I am no longer able to print anything from the internet. Self test works but nothing else. Not sure what happened there as I was able to print previously. I'm sure it's related.

[sandytechy20]

@SmokeyLMB

Thanks for the reply.

Superb job on trying the different steps to isolate the issue.

I request you to contact HP phone support for further assistance on this.

Cheers.