HP Solution Center

[acc2]

I just purchased new computer and my printer loaded automatically with transfer.  I lost HP Solution Center and need this to scan.  How can I download just this feature as I do not want to mess up the original installation.

[Dvortex]

Hello, @acc2 - Hope you are well 🙂

Thanks for your continued participation with the HP community! I'd be glad to help 🙂

I see that you are having issues with the printer driver including the solution center after the recent Windows update. Solution center is an older software and hence may not be compatible with the new Windows 10 environment.

The issue might have been caused by recent updates on your computer. I would suggest you a workaround by changing the compatibility on the drivers. Follow the steps below (Check the fig below for ref):

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them. (Including the HP solution center)
• Restart your computer.
• Go to http://hp.care/2oImxFi and download and save the full feature driver file (Do not run the file, just download and save it to your desktop or download folder)
• Now go to the download location, right-click on the driver file and select “Properties”.
• Under “Compatibility” tab, check the box which says “Run this program in compatibility mode for” and select “Windows 8” (In fig, I have selected Windows 7, but make sure you select Windows 8).
• Also, select the box “Run this program as an administrator”.
• Apply and save the settings.
• Now, double-click and run the program.

NB: If the solution center is still not working, I would suggest you use HP Scan and Capture application to scan using your Windows 10 system. HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications as well.

Go to http://hp.care/2bUVkrw to download and install the Windows Scan and Capture app.

That should get the solution center working. Let me know!

Cheers 🙂

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