HP Solutions Center for my Windows 7 64-bit Home Premium PC?

[pcwizard]

Hi MissPiggie,

Glad to hear the issues have been resolved. Have a wonderful day.

[pcwizard]

Hi Kobac,

Windows 7 and Windows Vista allows you to have multiple users sharing the same computer under their own individual accounts. This allows each individual user to have their own location on the computer where they can store their personal documents, pictures, videos, saved games, and other personal data. This also allows the owner of the computer to assign certain accounts the ability to perform administrative tasks like installing software, while limiting other user's abilities.

This tutorial will walk you through creating a new account in Windows 7 and Windows Vista.

1. Click on the Start button. This is the small round button () in the lower left corner of your screen that has a Windows flag on it.
2. Click on the Control Panel menu option.
3. When the control panel opens you will see a screen similar to Figure 1 below.
   Figure 1. Windows 7 Control Panel
4. Click on the Add or remove user accounts control panel option as shown by the red arrow in figure 1.
5. You will now be in the Manage Accounts control panel as shown in Figure 2 below.
   Figure 2. Manage Accounts screen in Windows 7
   This screen shows all the accounts currently on your computer. To create a new account, click on the Create a new account option as shown by the red arrow above.
6. You will now be at the Create New Account screen.
   Figure 3. Create New Account screen
   In the New account name field enter the name of the new account that you would like to create. This could be a person's first name, full name, or whatever other designation you would like to give. You then need to decide which of the two types of accounts you would like to create. An Administrator account has full access to the computer and can make all changes, install software, and create and delete accounts. The other type of account is Standard user and has limited privileges as to what settings and changes it can make to the computer. It is suggested that for all users, you set them as a Standard User account and have one administrator account that you can logon to as needed. This will protect your computer from malware and other harmful activities.
   When you have finished selecting a name and the type of account you wish to setup, you should click on the Create Accountbutton.
7. Your new account will have been created and you will see it listed in the Manage Accounts screen.
   Figure 4. New user has been created
   As you can see our new user, named Test Account, has been created.

Now when you start Windows 7 or Vista, you will see the additional account listed in the logon screen. That user can then select their login name and login into their profile so they can access their private data.

Install the printer on the newly created user account, and let me know if you experience the same issues?

[MissPiggieNanni]

Accept as solution

[baker141]

my printer is the HP Officejet Pro 8500 (have a router to connect to laptop)  Thanks for your help

[pcwizard]

Hi baker141,

Do you have the Officejet 8500 (A909 or A910) model?

What is the operating system on your computer?

[baker141]

It's A909 Microsoft Windows 7

[pcwizard]

Hi baker141,

Follow the steps below

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field

2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88604-2&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know what you find out?

[Kobac]

In response to message #92 from pcwizard:

I created a new user account like you suggested (standard user type) and installed the HP software from that account.

I received the below error message after the installation ran:

I also saw an HP update message so I clicked to download and install the updates. I then rebooted and - success!

I was able to run HP Solution Center from within the new user account and also was able to scan from the front panel. Also, the above error message did not appear again.

I then logged off the new user account and logged onto my normal user account. Everything worked there, too!

(I actually had to reboot again to get rid of 4 error messages from the Windows Action Center - that seemed to happen every time I reinstalled the HP software). I am still getting one error message from the Windows Action Center as follows: "Install your multifunction printer driver." Since the printer works fine, I am ignoring it for the time being.

So I am able to scan from the front panel and I also have HP Solution Center back (along with all the other HP software).

One more question - can I now delete the new user account that I had set up to install the HP software?

Thanks so much for your help with this problem, pcwizard!

[Kobac]

In response to message #92 from pcwizard:

I had a question buried in my last reply (message #98) that perhaps was not noticed amidst all the other text, but here it is:

One more question - can I now delete the new user account that I had set up to install the HP software?

[pcwizard]

Hi Kobac,

Yes, if you have it working again on the main account i see no reason why you can't delete the other account now. Sorry for missing the question. Have a wonderful day.