I have tried resetting the Sprocket, upgrading the firmware, uninstalling the app, reinstalling the app, turninng off Buletooth, re-pairing, rebooting my phone. No luck what so ever!! Has anyone been able to resolve this problem? I am ready to return this thing and buy another brand.
Thanks for reaching out on HP Support Forums. I’d like to be of your assistance!
I understand that you are having issues with your new HP Sprocket. Also, you have already performed all the relevant troubleshooting steps.
I would recommend you to try and connect the printer to a different phone and check. If the Sprocket is not connecting to an alternate phone, then it could be a hardware issue with the Sprocket and I'd advise you contact the HP phone support for further assistance.