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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- HP Support Assistant messages will not delete
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09-26-2016 04:56 AM
I have the same problem, showed up 2 weeks after installing a new printer on a Windows 10 64 bit machine. Checked the version of Support Assistant, says it's the current version. However, I have 3 messages, keep clicking the (Trash Can) icon, the messages go away but the Windows Tray Icaon still shows the exclamation point. After closing and reopening the Support Assistant, the same 3 messagaes are back. What else can be done to get rid of this annoying problem, worse, I may ignore valid messages if I just ignore this all together.
Larry
09-27-2016 05:10 PM
I have had the same problem for several months. Can't move flagged message (i.e., printer jam message) to the trash can. Annoying yellow exclamation triangle continues to stay as an action item in the action tray. Windows 10.
10-10-2016 10:39 AM - edited 10-11-2016 07:59 AM
Update: I actually had made the messages go away. or so I thought. But, yesterday they came back & show no signs of going away, no matter how many times I delete them. The only difference is there is only 3 messages this time for me instead of 4, like there was before.
So this issue has not been fixed yet.
11-26-2016 04:33 AM
I have followed the instructions you gave yet the message still does not delete.
I have updated but that has not helped. It is really annoying having a yellow triangle on my taskbar constantly ....
What else can i try to fix this ?
12-13-2016 01:23 PM
I too have the same problem. I contacted telephone support and was told that they do not support HP Support Assistant and asked that I remove it immediately. They further informed me that if I did not remove it they could not assist me with any support. I asked for my problem to be escalated and I spoke to a supervisor who told me to remove the software. I asked for support on the Support Assistant software and was told that none was available. The supervisor then hung up on me. I was dissappointed with the lack of professionalism that I experienced.
I just want to be able to clear the log or warning so that the triangle with the exclamation mark disappears from my desktop. It is particularly anoying as the printer is working without problems and running the lates software.
I appreciate any and all assistance!!!!!!
05-15-2018 12:10 PM
I went in HPSA, clicked on About, and downloaded the latest version of HPSA.
Then I checked for new updates, reinstalled (successfully) the only update offered: the system BIOS Update. Yet, after installing, HPSA still keeps offering me the update! What to do, please? I've included a screen snip.
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