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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 03:20 AM

HP Recommended
Product: hp designjet T730
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

 When I try to print something, the printer goes offline constantly.

 

We work with windows 7 (64bit) and windows 10 (64bit) computers.

The computers are connected to the printer through the network.

 

There are 3 thing that happening when i try to print.

1. I can print normally

2. If I try to print, the plotter goes offline and wont print. (And if I shutdown my computer he sometimes send the print through and print it.)

3. I try to print, I get an error in my print dialog box (without a code) an he wont print.

 

I never get an error on the screen of the printer. 

In every case when I try to ping the printer through his IP-address he finds the printer (even when he is offline in my printerconfiguration screen)

 

If you have any questions, just ask.

 

Hope to get an answer soon,

 

Best regards,

 

Math

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