HP ePrint Home & Biz

Skedge · ‎07-01-2012

Hello.

My product:

HP Officejet 4500 G510n-z

CN547A

From the HP site I am told that my printer is compatible with ePrint Home & Biz. I have installed the app on my iPhone.

However, when I open the app and search for my printer I cannot see it or configure it as it isnt ePrint so has no email address.

My question is, am I doing something wrong, or, is HP telling me the wrong information.

My Printer is currently wirelessly attached to my router on a static ip address. I can see it on my other "Windows" computers, just not through the app.

Help greatly appreciated before I tear rest of hair out.

DonovanH · ‎07-02-2012

Hi Skedge,

Unfortunately the 4500 is not compatible with ePrint. Here is a link for specs for your printer:

http://h10010.www1.hp.com/wwpc/us/en/sm/WF06b/18972-18972-238444-12019-3328086-3919445-3986394-39864...

I was an HP employee.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Skedge · ‎07-02-2012

Thank you for your reply DonovanH Below I have copied from the HP website. As you can see, the Officejet 4500 supports HP ePrint Home & Biz. If this isn't correct, then why does it say it is and why have I been wasting my time trying to do something HP say I can and you say I cannot?

The page shortcut for the info below follows:http://support.hp.com/us-en/document/c03722645

HP Product Support

Click the Plus sign (

) next to your product type to review the products that support AirPrint, ePrint, HP ePrint Home & Biz, Print Apps, and Scheduled Delivery Print Apps.

HP Business Inkjet products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP Business Inkjet 1100 Printer Series No No Yes No No HP Business Inkjet 1200 Printer Series No No Yes No No

HP Color Inkjet products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP Color Inkjet cp1160 Printer Series No No Yes No No HP Color Inkjet cp1700 Printer Series No No Yes No No

HP Commercial LaserJet Products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP Color LaserJet Enterprise CM4540 MFP Series No Yes Yes No No HP Color LaserJet Enterprise CP5525 Printer Series No Yes Yes No No HP LaserJet Enterprise M4555 MFP Series No Yes Yes No No

HP Consumer LaserJet Products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP LaserJet Pro 100 Color MFP M175 Yes Yes Yes No No HP LaserJet Pro CM1415 Color Multifunction Printer Series Yes Yes Yes Yes No HP LaserJet Pro CP1025nw Color Printer Yes Yes Yes No No HP LaserJet Pro CP1525 Color Printer Series Yes Yes Yes No No HP LaserJet Pro M1210 Multifunction Printer Series Yes Yes Yes No No HP LaserJet Pro M1536 Multifunction Printer Series Yes Yes Yes No No HP LaserJet Pro P1102w Printer Yes Yes Yes No No HP LaserJet Pro P1606dn Printer Yes Yes Yes No No

HP Deskjet products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP Deskjet 3050A e-All-in-One Printer Series (J611) Yes Yes Yes No No HP Deskjet 3070A e-All-in-One Printer Series (B611) Yes Yes Yes No No HP Deskjet 450 Mobile Printer Series No No Yes No No HP Deskjet 460 Mobile Printer Series No No Yes No No HP Deskjet 6940 Printer Series No No Yes No No HP Deskjet 6980 Printer Series No No Yes No No HP Deskjet D5500 Printer Series No No Yes No No HP Deskjet F4580 Printer Series No No Yes No No

HP ENVY Products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP ENVY 100 e-All-in-One Printer Series (D410) Yes Yes Yes Yes No HP ENVY 110 e-All-in-One Printer Series (D411) Yes Yes Yes Yes Yes

HP Officejet Products

Model AirPrint ePrint HP ePrint Home & Biz Print Apps Scheduled Delivery Print Apps HP Officejet 4500 All-in-One Printer Series (G510) No No Yes No No

DonovanH · ‎07-02-2012

My appolgies, it does not support ePrint, however it does support the Home and Biz app. What is your home network configuration?

I was an HP employee.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Skedge · ‎07-02-2012

Thanks again Donovan.This is set as a wireless printer on my network, with a fixed ip of, 192.168.1.3 my network being TalkTalk. Default gateway 192.168.1.1 Subnet mask 255.255.255.0

I have tried using the iPhone app to search for the above address but cannot see it.

Does this information help?

02 July 2012 18:39:46
HP Officejet 4500 G510n-z Is Virtual Printer: false Path: HP54DCAF (HP Officejet 4500 G510n-z) Port: WSD-0898de61-eea1-4c5b-bcdb-f1d336f501a6.0035 Device Description: This is a web services printer Print Processor: hpfpp092 Model: HP Officejet 4500 G510n-z Driver Driver Path: C:\Windows\system32\spool\DRIVERS\x64\3\UNIDRV.DLL Driver Version: 0.3.7601 Product Version: 6.0.5418.39

DonovanH · ‎08-10-2012

Hi Skedge,

I very much apologize for not responding back to you in a timely manner. Are you still having issues?

If so, please see this document on troubleshooting ePrint Home and Biz app issues on your iOS device.

http://support.hp.com/us-en/document/c02974785

Please let me know if I can assist you further.

I am an HP employee.

I was an HP employee.

Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

Create an account on the HP Community to personalize your profile and ask a question