Thanks for your continued participation on the HP Forums! I’d like to help!
I see that you are getting the HP ePrint diagnostic page printed every time. Are you referring to the page printed with the HP ePrint email address and other web-service related information sheet? Also, when exactly is the page printing? Is it when you turn on the printer or while trying to print a document?
While waiting for your reply, let’s try and perform a power drain on the printer. Here are the steps:
With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂
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