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‎04-12-2017 01:12 PM

HP Recommended
Product: HP Envy 4511
Operating System: Microsoft Windows 8.1 (64-bit)

I have tried everything including using the online support for this printer. The software loaded and I attached a usb cable to the computer from the printer. A test page did print from the computer to the printer, however when I tried to print from on a site other than HP, it will not work. Please advise. I am ready to return this product as it has taken too much time to get online. Thanks

1 REPLY 1

‎04-13-2017 11:03 AM - edited ‎04-13-2017 11:12 AM

HP Recommended

Hi @Lily515,

 

Thanks for posting your question in the HP community. A very Good Day to you. 🙂 I understand that you need assistance with printing from the web. I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Stupendous effort from your end. Kudos to you for that. 🙂

Please provide this information to assist you better.

  • Are you trying to print from the web?
  • If so, have you tried multiple browsers like Google Chrome or Firefox?
  • Does print from different applications like MS word, WordPad or Notepad?

For a start please uninstall the printer software by following these steps:

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 

Please perform these steps patiently and diligently. This should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

 

Take care now and have a splendid week ahead. 

 

DavidSMP
I am an HP Employee

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