• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-21-2016 08:04 AM

HP Recommended
Product: HP laserjet m425
Operating System: Microsoft Windows 7 (64-bit)

Good Morning,

 

I am having an issue with a printer that I am currently using. Everything was fine until about a week ago until the printer started being  unresponsive. Nothing prints anymore and the LCD screen attached to the printer wont turn on except for the X button that is powered on. I have powercycled and have done a cold restart with no success. I have also updated the drivers and firmware. I can ping the printer however that is all, Printing/scanning/faxing no longer work. 

 

I assume this is a hardware issue but if anyone has any advice that would be greatly appreciated. This printer has been down for far to long and I either need this back up or get a new printer soon.  Any advice would be greatly appreciated.

 

Cheers,

2 REPLIES 2

‎09-21-2016 08:37 AM

HP Recommended

Hi @djslamma,

 

The issue could be with the Formatter/Fax card/Scanner assembly. Since you have already performed reset I would suggest you to contact our HP Technical support team and get the printer serviced.

Thank you! I am an HP employee.

Please click the "Thumbs up" icon below to thank or click “Accept as Solution” . if you feel my post solved your issue, it will help others find the solution.
Was this reply helpful? Yes No

‎09-21-2016 10:53 AM

HP Recommended

Hello,

 

Sorry to hear about your printer problems.  The blank control panel display is a tough failure to pinpoint to troubleshoot.  Especially when it has worked for sometime and then develops an issue.  The first question I have is related to the power source.  Is the M425 connected to a power strip or outlet.  Power strips can have faulty outlets that do not supply adequate and can cause various printer behaviors.   If the  power source is a power strip, please plug directly into a wall outlet.  If that does not correct the issue, I believe that the issue may be with the printer formatter board or the control panel flex cable that connects to the formatter.   If your printer is still is the 1 year factory warranty, call HP support and have it serviced.

Let me know your situation after trying the suggestions.

 

Norm

(Although I am employed by HP, I am speaking for myself and not for HP)
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.