HP laserjet P3015 "data received to print press ok"

[dilyanyordanov]

Hi guys,

I get the message "Data received to print press ok". I press it and nothing happens. Then I need to restart the printer or it doesn't print. This message has be showing up for the last at least 5-6 months but I never got the time to search for what's causing it. Now I am getting frustrated. About 10 people are using the printer. I happens about 5 times a day. What could be the cause of that ? I tried searching google but as a solution I only find "press ok" which doesn't work in this case. I use a mac and never had this message appear but I don't print that much. My colleages have Windows 7 with PCL6 driver installed. I recently updated the firmare and still does the same thing. 

Thanks for helping! 

[tonerspills]

can you try and isolate it to a specific user or program? There are some known issues printing PDF's from web browsers- perhaps they are printing from a remote desktop connection or cloud based work?

It's possible one of the work stations needs to have the driver reinstalled, or you may need to try the HP UPD PCL 6 or Post Script driver if they are printing alot of PDF's

are the printer drivers installed localy on each machine or is this shared from a print server?

[dilyanyordanov]

It happens when all my colleagues try to print. Yes as I think about it isome are pdfs. Mostly it happens when they print from an ERP system we have. The drivers are installed locally.

[tonerspills]

you may want to try some of the latest UPD releases- here is a link to the win7 x64 site (I would just test on one user client machine first)

 http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4157320&swLangOid=8&swEnvOid=4063

some older software requires the use of a PCL5 driver

if the printer was working fine before, then this will most likely be related to a recent windows or software update

you can also try in the print driver / "printer properties" "advanced tab" disable "advanced printing features" and "ports" tab disable "bi directional support"