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‎02-02-2017 12:35 AM - edited ‎02-02-2017 05:07 AM

HP Recommended
Product: Laserjet P1606dn
Operating System: Microsoft Windows 10 (64-bit)

I haven't been using this device for a month or so, no when i try to connect the printer to my laptop using usb cable it doesn't work. 

The Printer is recognized as hp laserjet p1015 and yet it's not categorized as printerts so i can't work with it.

 

photo_2017-02-02_10-49-11.jpg

 

  I have tried it on windows 10, 8 and 7. I have changed the usb cable i have tried other usb ports that work with other printers.

I also have downloaded the latest driver from the website but it's not detectable by the hp software. here is the screenshot :

 

photo_2017-02-02_11-03-59.jpg

 

What can i Do no? is there a method for fixing this problem? 

will a firmware update fix it?

3 REPLIES 3

‎02-02-2017 12:34 PM

HP Recommended

@sadegh_zindoo

 

Welcome to the HP Forums. I would be happy to help you with your HP LaserJet Pro P1606dn Printer. I understand that you are unable to connect your printer to your laptop, and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Manually connect the printer to your network.
  • Run the HP Print and Scan Doctor.
  • Temporarily disable firewall software on the computer.
  • Uninstall and reinstall the HP driver and software.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.

Sandytechy20
I am an HP Employee

‎02-03-2017 07:51 AM

HP Recommended

 thanks alot for the answer, but I don't want to use it in a network, why can't I just  use it with a usb cable?

still connected via usb i reinstalled the driver, installed hp print and scan doctor but still nothing.

what is the problem with this printer?

is it a common problem? i tried a p1102 and it worked without any problem,.

i also tried a samsung printer too.

could be a hardware problem inside the printer?

I would really appreciate some help.

 

‎02-03-2017 08:07 AM

HP Recommended

@sadegh_zindoo

 

Thanks for the reply.

 

I request you to contact HP phone support for assistance on this.

 

Cheers.

Sandytechy20
I am an HP Employee

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