HP officejet 4620 not connecting to wireless network. Please help.

[Hpofficejet4620]

I have a netgear router with a big blue WPS button on top. I turn on the wireless setting on my printer and then try to connect my printer to the wireless network using the WPS button by pressing and holding it for 3 seconds until the lights on the WPS button starts to blink. The printer tries to connect for a minute or a minute and a half and then the screen says session timed out, failed to connect to wireless network. Each time I do the same thing the same msg. appears on the screen.

[sabretooth04]

AS stated before, do not use WPS to connect.  Follow you manual and connect to your SSID following the instructions there.

[Hpofficejet4620]

Thank you for answering.

The printer gave instruction on its screen to connect to the wireless network using WPS.

Now my printer is connected to the wireless network because I restarted my router. However, when I want to print something a message comes up on my computer saying unable to connect to printer and saying that the problem is that the printer is offline. But it's connected to my wireless network! How do I fix this problem?

[sabretooth04]

When the error occurs do you have a valid IP address in the printer?  Can the router see the printers address?

[Hpofficejet4620]

Yes it can. Right after it connected to the wireless network there was a message on the screen that the connection is successful and it said my IP address.

[sabretooth04]

What I mean is... when you get the printer offline message do you have a valid IP on the printer without doing anything?

[Hpofficejet4620]

Yes. When I go to the wireless menu of the printer the first part of the screen says connected: IP address (it says my IP address). But when I try to print my computer gives me a msg. that it is unable to communicate with the printer and that a possible reason for it is because the printer is turned off- which it isn't or that the computer is offline- but it is connected. My computer is also connected by the same wireless network.

[sabretooth04]

OK, let's do this.

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). 

    This is for Linksys routers but can be used for all routers.  Verify your DHCP range and change this

    first if needed.  More Wireless Printing help is here.

2. Verify in the printer that 'Auto Off' is disabled.  Use the Embedded Web Server (EWS) by going to the  

    printers IP address in your browsers address bar, click  Settings Tab/Auto Off.  Or use the Printer

    Assistant, Printer Home Page (EWS). 

In the router:  (Refer to your router manual for information)

3. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

4. Set router to 20Mhz only, or 145Mbps depending on router. 

5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 

6. Disable WPS and never use it and disable UPnP for the routers security.  Nobody can hack your

    system now and helps with wireless connectivity (if you want to know why, search the web). 

7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,

    they must be different for all bands, even for any Guest networks. 

8. Save all settings.  Power off both, wait 2 mins.  Power on router wait 2 mins. 

9. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.

2. Under Home or Work (current profile) / Network Discovery.

3. Select "Turn on network discovery" and save changes.

[Hpofficejet4620]

Thank you very much.

[Deaconess]

how do i connect hp officejet 4620 to computer. message say printer is off line