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‎03-15-2017 08:21 AM

HP Recommended
Product: HP Officejet 6310 All-in-One P

HP officejet 6310 not printing red with new ink cartridge. Tried cleaning heads without any change. No error messages on printer.

1 REPLY 1

‎03-15-2017 06:10 PM

HP Recommended

Hello, @irene14 - Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I will be glad to be of your assistance 🙂


I see that you are having issues while printing in red on your HP Officejet 6310 printer. Appreciate all your troubleshooting efforts so far 🙂

 

Did you try with a new cartridge? This issue looks like an issue with the tri-color cartridge on your printer. If you have an alternate cartridge, please give it a try and check.

Also, check http://hp.care/2ntYs2o for detailed troubleshooting steps.

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


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DVortex
I am not an HP Employee
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