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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
HP print and scan doctor
Microsoft Windows 7 (64-bit)

Hi

i downloaded HP print and scan doctor to troubleshoot an issue i have with a printer. 

once clicked, it extracts some files and creates a shortcut on desktop, when i click the shortcut, it runs again an extract for couple of seconds then nothing happend. i checked the processes, i found one called HPdiagnostic that runs for these same couple of second after i click the shortcut then stops

 

any idea what do i need to do to get HP print and scan doctor to work??

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @maseoud, Thanks for stopping by the HP Support Forums!

 

I understand you are getting error Another instance of this application is already running when you open the print and scan doctor on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes to your printer or PC?

 

Please provide the printer model to assist you better.

 

As you mentioned you have issues opening print and scan doctor on your PC.

 

Please try few steps recommended below.

 

First, to close your other instance of the Print and Scan Doctor:
Close all other programs you have open.
Press Ctrl, Alt, and Del on your keyboard at the same time.
Click on Start Task Manager.
Click on the Applications tab.
Click on the Print and Scan Doctor listed.
Click on End Task.
If you are still unable to open the Print and Scan Doctor, click on the Processes tab and do the same with anything that has HP in the name.
 
This should allow you to run the Print and Scan Doctor and resolve your issues.

 

If the issue still persists after trying out the steps. Try uninstalling the print and scan doctor from your PC and install the latest version of print and scan doctor and check if it helps.

 

Install the latest version of PSDR 5.0.2 using this link.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

Hey there! @maseoud, Thanks for stopping by the HP Support Forums!

 

I understand you are getting error Another instance of this application is already running when you open the print and scan doctor on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes to your printer or PC?

 

Please provide the printer model to assist you better.

 

As you mentioned you have issues opening print and scan doctor on your PC.

 

Please try few steps recommended below.

 

First, to close your other instance of the Print and Scan Doctor:
Close all other programs you have open.
Press Ctrl, Alt, and Del on your keyboard at the same time.
Click on Start Task Manager.
Click on the Applications tab.
Click on the Print and Scan Doctor listed.
Click on End Task.
If you are still unable to open the Print and Scan Doctor, click on the Processes tab and do the same with anything that has HP in the name.
 
This should allow you to run the Print and Scan Doctor and resolve your issues.

 

If the issue still persists after trying out the steps. Try uninstalling the print and scan doctor from your PC and install the latest version of print and scan doctor and check if it helps.

 

Install the latest version of PSDR 5.0.2 using this link.

 

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

HP Recommended

hi Mr Robot

i managed to get HP print and scan doctor to work when i followed your instruictions, thank you 🙂

i tried to use it to install the printer i have, it detects it but takes me to HP website to download the driver but it is not on HP website, any idea where can i get this driver from??

 

my printer is HP photosmart 245

HP Recommended

@maseoud, thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned after trying out the steps suggested your issue got resolved.

 

Also, as you wanted to know how to get the drivers for your printer.

 

Since the printer is very old there are no drivers available from HP. 

 

However, you can install the drivers using windows built-in drivers.

 

Refer this article to know more information about installing windows, built-in drivers.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

                             

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this helps!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

HP Recommended

Hi MrRobot,

i've followed the article and all other recos on HP forums but none was successfull

is there anyway i can find the photosmart 245 or 330 driver??

HP Recommended

Jan 2020.  Tried the solutions suggested.  Scan Doctor still rejected by Windows which then , unsuccessfully, tries to close.  Has to be forced to close.

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
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