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‎03-04-2016 09:50 AM

HP Recommended
Product: HP Photosmart C4400

Hi unable to scan, it used to be fine suddenly stopped and has now asked me to install W1A driver, tried several ways now

at a loss of what to do i feel like trying to get back to windows 8, not a fan of windows 10, am i on my own???

regards all, toshbann.

 

 

1 REPLY 1

‎03-04-2016 01:13 PM

HP Recommended

@toshbann

 

Printer is one of these 15:

Results for "hp photosmart c4400" (15 products)

 

This is the Full Feature Software:

File name: PS_AIO_03_C4400_NonNet_Full_Win_WW_140_404-4.exe

Release details

Released: Aug 22, 2014

Version 14.8.0

 

According to the Specifications, the printer requires a USB connection.

 

You must remove the existing printer program from Apps and Features > reboot > install the Full Feature Software.

 

To have a better chance of the printer and the printer software on the computer getting along with the rest of the Operating System, do make sure you have installed your computer's HP (or other vendor) Drivers and software for Windows 10.  The printer software looks like it is stand-alone; there is the possibility that things won't work as expected if you do not have a full set of computer Drivers installed along with the Windows 10 Operating System.

 

Make sure you update / install the latest versions of Adobe Reader DC and Flash.  Do so even if you do not use the programs directly.  Printer software likes Adobe Reader / Flash.

 

Windows 10 can mess with the port assignments / setup in the print software.  If all else fails, check / adjust the Port connection and set it (back) to TCP/IP.

 

If everything else checks out, and you have not yet done so, Restart Everything to help the printer / router / computer sync up with each other on your network.

 

Help, suggestions, and examples:

Install Full Feature Software – Printer

 

NOTE: If the computer has been recently migrated to Windows 10: Create a Restore Point > Download a fresh copy of the Full Feature software > Remove the existing printer software > Reboot > Install Full Feature Software > Reboot

 

Section(s) included:

  • Preparation
  • Extras and Optional > HP Information, Diagnostics, and Installation Help
  • The Windows 10 Printer Frenzy (includes link to TCP/IP Port setup)
  • Restart Everything
  • Download and Installation
  • Remove Printer Software
  • See who and what is on your network
  • Scanner Connection Lost > Sub-Section Scan to PC App Enable

 

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Dragon-Fur

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