• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-18-2017 12:24 PM

HP Recommended
Product: HP officejet 5740
Operating System: Microsoft Windows 7 (32-bit)

 

Just put new cartridges in this morning, but it will not print in color at all. what should I do?

1 REPLY 1

‎04-19-2017 12:17 PM

HP Recommended

@teasie69

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Officejet 5740 printer is not printing in color. I would like to help you out with this issue today.

  • Allow the printer to rest.
  • Check the paper.
  • Check the print settings.
  • Check the estimated ink levels.
  • Print and evaluate a Print Quality Diagnostic report, and then troubleshoot any defects.
  • Examine the color blocks for defects.
  • Clean the cartridges.
  • Align the printer.

Click here and refer the document to perform the above troubleshooting steps.

(Note: Tough the title of the document is different, these steps should fix the issue.)

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.