HP scanner not working after installing Windows 11

[RajeshRhk]

What can I do to correct this problem?

[Discordia666]

The problem seems to be the WIA service not starting properly during the Windows loading. Restarting it always fixes the problem for me but Zap1340's suggestion to set the service to manual start works well because the service only starts when the printer is turned on, after Windows has finished loading.

[markylon]

So my scanner works on all my devices except my laptop with Windows 11 (it worked before upgrade), I spent 2 hours on the phone with an HP remote technician and he gave up. So I use HP Smart App and when I select Scan it goes through all the motions and the scanner appears to scan then the software crashes and closes.

The only way I can scan is to use a web browser and browse to the IP address of the scanner and there's a scan control there which lets me scan and this does work.

So unless HP update the Smart App I don't think this will ever be fixed.

[markylon]

When are HP gonna fix this?? It's been over a year!!!

[Cena7]

Thank you very much, helped me a lot!!!

[MVQ]

HP please fix!!  I follow instructions and can get the printer to scan once through HP Smart and then errors on subsequent scans.  I tried two other scanning programs and they all have errors. 

[Peter6204]

To the HP Support Agents... please read the posts.

most of them say:
- after updating to win 11... so yes, it's after updating to windows 11
- the copy and print options work fine... so yes, the other functions work fine.

- it's for a wide range of printer-scanners, not only for one single printer

it's the driver for those different printers that apparently no longer support the scanning function.

please provide us with working drivers to continue to use the scanner option!

[Discordia666]

Have you tried Zap1340's suggestion about setting WIA to manual? Since I did that, my scanner works fine every time.

[Runjet]

This has worked, thank you Zap1340. Kind of sad the customers are in charge of tech support and fixing these concerns. 

[markylon]

Sadly, this didn't work for me, I don't think this will ever work until HP Update the HP Smart App, which has never been updated for many years. They're not even considering Windows 11.