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- HP smart tells me to Finish Setup

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05-30-2021 09:28 AM - last edited on 07-15-2024 08:11 AM by SofiaML
I've had this printer since the beginning of May. I went through the setup and it seemed to work OK. 7 days later I received my Instant Ink cartridges via a tracked delivery with Royal Mail. Within minutes of the postman leaving, instead of HP smart showing all was well it told me to Finish Setup. I click the 'Finish Setup' button and I'm taken to the initial setup routine where I'm expected to insert ink cartridges. The initially supplied ink cartridges ARE installed already and I am warned against replacing them until the ink has run out. The printer prints, it scans, I can send it an email and it receives and prints it. So why am I told to Finish Setup? Might it be on account of me NOT having set it up to print from a smart phone or tablet? I don't need to print from either of these things, I only need to print from my PC. I'm not sure how long my initial ink will last but I'm concerened that when I install the Instant Ink cartridges the printer may not work properly. I realise that HP would have been notified the cartridges had been delivered and I cannot help but suspect that at that time my printer was accessed by HP resulting in this worrying 'Finish Setup' message. I did try phoning support but I am old (84) and quite deaf, I don't think I was successful in getting the chap to understand my problem. He told me he would send an email but the content didn't bear any relationship to my problem which I thought I had explained.
"HP COMMUNITY TEAM NOTE"
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Accepted Solutions
05-30-2021 05:36 PM
Thanks for reaching out to us.
No worries. It is due to new firmware update. The finish setup button shows up only once. If you have clicked it, it won't show up again. No impact on functionality or instant ink delivery.
Extremely sorry for the inconvenience caused.
Happy Printing.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
05-30-2021 05:36 PM
Thanks for reaching out to us.
No worries. It is due to new firmware update. The finish setup button shows up only once. If you have clicked it, it won't show up again. No impact on functionality or instant ink delivery.
Extremely sorry for the inconvenience caused.
Happy Printing.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
05-31-2021 02:02 AM - edited 05-31-2021 02:10 AM
Oh dear, I had typed a load of stuff here, then clicked on the thumbs up followed by 'Accept solution' only to see that what I had typed here had disappeared. It was not a simple case of it not showing up having clicked the 'Finish Setup' button. Not only did I have to pretend to install cartridges I also had to persevere and click a few 'Skips' such as 'Skip installing Ink' and 'Skip sending page'. This had been worrying me as I couldn't help but wonder what I had done wrong. My home page of HP Smart is now as it should be. Now I suspect that this will not 'Post', but at least I tried.
Many thanks to Prabaa!!
