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‎05-09-2017 02:38 PM

HP Recommended
Product: hp 4500 officejet
Operating System: Microsoft Windows 7 (64-bit)

I'm running Windows 7 Ultimate 64-bit on a Acer aspire 7741

My printer works fully, testpages are printed etc. Only in spite of several new trials the HP Solution Center won't work because it 's said not to be installed completely.

 

 

1 REPLY 1

‎05-11-2017 02:31 PM

HP Recommended

Greetings @sixtytwo, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue where you are unable to access HP Solution Center on your computer. 

Not to worry, I will be glad to assist you. 

May I know which feature of Solution Center you are trying to use?

 

HP Solution Center has been replaced with HP Printer Assistant. Click here to know more. 

If you could let me know which feature of Solution Center you are looking to use, I will be glad to assist you. 

Recommend you do a clean uninstall of the printer software on your computer by following the procedure mentioned below and install the latest full feature software for your printer by downloading it from www.hp.com/drivers

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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