HP1022 not printing also

[SpeedRacerrrrr]

I have an HP1022n, which works fine when I connect it to the computer using USB.  But when I connect it to an ethernet network, the computer does not find the printer online.  

The lights at the ethernet plug indicate that the network connection is active, and the self/test configuration printout from the printer shows it has been assigned an IP address on my network.  Also, I can successfully ping the printer from the computer.

I tried using the  HP Print and Scan Doctor, which notes that the HP Driver listed on my computer is connected to a USB port.  When I try to change this setting in the HP Print and Scan Doctor, the program just restarts.  When I try to change this setting in Devices and Printers, it says the action is not supported.

How can I connect to my HP1022n over the network?

[The_Fossette]

Hi @SpeedRacerrrrr

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to configure the printer over the network.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2mG1jmZ

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[SpeedRacerrrrr]

I tried all that but it does not work. 

When I use the HP Print and Scan Doctor, the printer connection shows as USB, although it is not connected by USB.  There doesn't seem to be a way to change that setting from USB to network.

-Damon

[The_Fossette]

Hi @SpeedRacerrrrr

Thank you for posting back.

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care.

Cheers!

[SpeedRacerrrrr]

I haven't had a chance to try this yet, and won't until this weekend.

[The_Fossette]

Hi @SpeedRacerrrrr

Thank you for posting back.

Please contact phone support whenever you get time and I am positive that will be able to assist you in this regard.

Keep me posted and I hope you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!