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Gary12153
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HP6510 Driver (Windows 10)

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HP Photosmart 6510
Microsoft Windows 10 (64-bit)

My printer stopped printing a few months back.  I have been through all of the processes to remove, reinstall, etc. (even let a HOP support person do the work).  All I ever get is that the "driver is unavailable" --  I cannot connect the printer to PRINT to my desktop computer.  Scanning works OK.  Printing from other devices over our wireless works OK.  Printing is only a problem with the desktop computer (and it had worked OK for several months before it just flat stopped).

 

Even the new HP troubleshooting AP does not find and fix the problem.

 

I need a simple fix and I need it ASAP.

 

Thanks in advance for any working solutions that are offered!!

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Chimney_83
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Greetings @Gary12153

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your Desktop running on Windows 10. You are able to scan and print from other devices. 

Kudos to you for trying to troubleshoot the issue on your own. 

Not to worry, I will be glad to help.

Are you trying to configure the printer on your computer using USB connection or wireless?

 

Recommend you follow the procedure mentioned below to uninstall the printer completely and then install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. Click here.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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Gary12153
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Thanks for the assist attempt, Chimney_83.  I followed all of your instructions to the letter.   Still -- "Driver Is Unavailable" for the printer.  Scanning workd great and I can still print from my laptop and tablet.

 

Any other thoughts???

 

Thanks!!!

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Chimney_83
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Thanks for the reply and trying the suggested steps. Have you deleted all the printers from Print server properties? Are there any printers listed in devices and printers? 

If you have followed all the steps in the order and if your still face issues. Please uninstall the printer using the exact method suggested. 

Create a new user account on the computer with Administrator rights. Login to the new account and install the printer by downloading it from www.hp.com/drivers

 

Let me know how it goes. 

 

Chimney_83
I am an HP Employee

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