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05-21-2017 11:04 PM - edited 05-21-2017 11:21 PM
HP7612 had been working with no problems. Utility sag caused multiple printer reboots. Printer then tried to boot and reports "Ink System Failure - There is a problem with the printer or ink system. Turn printer off, then on. If problem persists contact HP". After hitting OK, I get a "Missing or failed printhead - The printhead appears to be missing or not detected, or incorrectly installed". I tried a hard reboot, and different ink cartridges without help.
From the HP Printer Assistant, Maintain Your Printer, Printhead Health, Health = Bad.
HP Print and Scan Doctor 5.0 reports no problems with the scanner and only the printhead problem with the printer.
How do I do a factory reset, or get it to find the printhead?
05-22-2017 06:18 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand your printer is getting an error on display - "Ink System Failure",
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you reset the printer or is that what you mean by Hard reboot?
Or Upgrade the firmware? As this would normally fix the issue.
That said, here're a few other things you can do,
please try the steps precisely as mentioned below:
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
If the issue persists, Clean the cartridges using the below steps:
Cleaning the ink cartridge contacts, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.
Gather the following materials:
A clean, lint-free cloth
A clean, dry cotton swab
Distilled or bottled water
Do not use tap water because it might contain contaminants that can damage the printhead.
Lightly dampen a clean, lint-free cloth with bottled or distilled water.
Gently wipe the copper-colored contact on one of the ink cartridges.
I'm afraid this printer doesn't have a factory reset option as off now,
Please Upgrade the firmware using this website: Click here
And Keep me posted for further assistance 😉
I am an HP Employee
05-22-2017 06:52 PM
Thank you for replying with this overwhelming and detailed response 😉
I appreciate your time and efforts,
In that case, I'm afraid this is a hardware malfunction and I would request you to Contact HP to get the print head either repair or replaced:
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
I am an HP Employee