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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 07:35 PM

HP Recommended
Product: Enterprise M553
Operating System: Microsoft Windows 7 (32-bit)

     Greetings-

     I am having a problem installing the HPLJ Enterprise M553 printer via USB on a Lenovo M900 SFF Desktop under Windows 7 32bit. The system has only USB 3 ports. The full installer available on the HP website for this printer launches fine, but when it requests to have the printer connected to the computer, the following error pops up:

 

Hardware ID Missing

Windows cannot identify the device plugged into the Intel® USB 3.0 Root Hub

 

     At this point, the printer is never detected by the installer.

     Using the same model computer, I can install the HP ScanJet N6310 using the workaround of renaming the usbready.exe so it doesnt interfere with the process of letting the installer preload the drivers to the system before asking to have the scanner plugged in.

      I believe that the issue is a failure of the installer to load the drivers ahead of the request to plug in the printer. I have tried to use the /driveronly and /silent switches on the downloaded full install executable at a command line but they don't work with it. I would like to know if there is a way to either manipulate the installer available from the website, or can you somehow extract and preload the basic driver files so that you can install this printer?

      I would appreciate any suggestions or advice that anyone can provide.

 

 

Thanks!

    

 

 

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